FREQUENTLY ASKED QUESTIONS

MOONĒA Bath Soaks are mineral-rich bathing blends created with sea salt, Epsom salt, carefully selected botanicals and beautifully layered aromas. Each blend brings its own distinct character to the bathing experience.

MOONĒA Foot Soaks bring our five signature moods into a dedicated foot-soaking ritual, combining mineral-rich salts, botanicals and aromatic notes.

Bath Soaks are created for a full-body bathing ritual, while Foot Soaks are formulated specifically for soaking the feet. Always follow the directions provided with your chosen product.

RELAX — Rose · Geranium — Soft · Floral · ElegantDETOX — Green Tea · Chamomile — Fresh · Verdant · AirySLEEP — Lavender · Clary Sage — Aromatic · Earthy · SereneBLISS — Calendula Flower · Honey — Warm · Luminous · IndulgentBREATHE — Eucalyptus · Peppermint — Cool · Vibrant · Crisp

Immerse the soak bag in warm bath water and allow the infusion to slowly unfold. Settle into the warmth for 15–20 minutes, then gently rinse the skin with clean water.

Immerse the soak bag in a foot bath of warm water and allow the infusion to slowly unfold. Rest your feet in the warmth for 15–20 minutes, then gently rinse the skin with clean water.

No. Immerse the soak bag directly in the water as directed. There is no need to open or empty its contents.

Yes. Each soak bag is intended for one bath or foot-soaking ritual.

The complete ingredient list can be found on each individual product page and on the product packaging.

Individual sensitivities vary. Please review the complete ingredient list before use, particularly if you have known allergies or sensitivities. If skin irritation occurs, discontinue use.

If you are pregnant or breastfeeding and are unsure whether a particular product is appropriate for you, please review its complete ingredient list and consult your doctor, midwife or other qualified healthcare professional before use.

Store in a dry place at 5–25 °C, away from excessive moisture and heat. Keep out of reach of children.

We ship worldwide.

Lithuania: 1–2 business daysEurope:5–6 business daysWorldwide:Delivery times vary by destination.Delivery times are estimates and may occasionally be affected by customs, public holidays or carrier delays.

Shipping costs are calculated according to your destination and shown at checkout before you place your order.

Orders outside the European Union may be subject to local import VAT, customs duties, taxes or carrier handling charges. Unless expressly included at checkout, these charges are the responsibility of the recipient.

Check your tracking information first. If you still need assistance, contact info@moonea.eu with your order number.

Contact info@moonea.eu with your order number and details of the issue. Where helpful, include photographs of the product and packaging so we can assist you promptly.

EU consumers generally have the right to withdraw from an eligible online purchase within 14 days of receiving their order, subject to applicable statutory exceptions.For complete information, please see our Right of Withdrawal and Shipping & Returns pages.If you intend to return a product because you have changed your mind, please do not use it or break its protective seal.Certain sealed products may not be eligible for return once opened for health-protection or hygiene reasons. This does not affect your statutory rights if a product is defective, damaged, incorrect or otherwise non-conforming.The return shipping cost is the customer's responsibility. We will provide a return label and tell you the cost before arranging the return. The amount will be deducted from your refund.

Use Withdraw from Contract on our website or contact info@moonea.eu. We will provide your return instructions and return shipping label.Please do not send returns to our registered office address.

Eligible refunds are made using the same payment method used for the original purchase.