Shipping & Returns
We want every MOONĒA order to reach you beautifully, safely and with care. Below is a quick overview of how we ship your rituals and how returns work. For full legal details, please read our complete Shipping & Returns Policy.
We ship from Lithuania to selected European countries, including the United Kingdom, Iceland, Norway and Switzerland, as well as the United States.
Order processing: 2–3 business days, excluding weekends and Lithuanian public holidays.
Estimated delivery times after dispatch: Lithuania 2–3 business days, Latvia and Estonia 2–4 business days, and other supported EU destinations approximately 5–9 business days. Delivery estimates for the United Kingdom, Iceland, Norway, Switzerland and the United States are provided at checkout when available.
European orders are shipped via DPD Home Delivery, where available. Delivery providers for other destinations may vary.
Shipping costs are calculated according to destination, parcel weight and available delivery method, and displayed at checkout before you confirm your order.
Complimentary DPD Home Delivery within Lithuania is available on orders of €75 or more.
Applicable VAT is handled in accordance with EU requirements. Orders delivered outside the EU may be subject to import VAT, customs duties, taxes or carrier handling charges, which are the responsibility of the recipient unless expressly included at checkout.
If your order is delayed, lost or arrives damaged, please contact info@moonea.eu with your order number.
This page is a summary only and does not replace your statutory consumer rights. For full details, including applicable withdrawal rights, return conditions and refunds, please read our complete Shipping & Returns Policy.
• Orders within the EU include VAT as required by EU law.
• Orders outside the EU may be subject to local duties, taxes and customs fees, which are the responsibility of the recipient.
• If your order is delayed, lost or arrives damaged, contact us at info@moonea.eu with your order number.
This page is a summary only and does not replace your statutory rights. For full details, including your 14‑day right of withdrawal and return conditions, please read our complete Shipping & Returns Policy.