PRIVACY POLICY
Last updated: 24 September 2026
At MOONĒA, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, place an order, create an account, contact us or otherwise interact with MOONĒA.
1. PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect and process:
- Identity and contact information — such as your name, email address, telephone number, billing address and delivery address.
- Order and transaction information — including products purchased, order history, delivery information, returns and refunds.
- Payment information — information necessary to process your payment. Payments may be processed directly by our payment service providers. We do not necessarily receive or store your complete payment-card details.
- Account information — where you create a customer account, information associated with your account, including your login and order history.
- Communications — information you provide when contacting us, submitting a form, making a complaint, requesting a return or otherwise communicating with us.
- Technical and usage information — such as your IP address, browser type, device information, website activity and information collected through cookies or similar technologies.
- Marketing preferences — including whether you have chosen to receive marketing communications from us.
2. HOW WE COLLECT YOUR PERSONAL DATA
We may collect personal data:
- directly from you when you place an order, create an account, complete a form, contact us or subscribe to marketing;
- automatically when you use our website, including through cookies and similar technologies;
- from service providers involved in processing your payment, order or delivery; and
- from third-party services where permitted by applicable law.
For further information about cookies and similar technologies, please see our Cookie Policy.
3. HOW AND WHY WE USE YOUR PERSONAL DATA
We process personal data only where we have an appropriate legal basis.
Orders and Delivery
We use your personal data to process purchases and payments, confirm orders, arrange delivery, provide tracking information, process returns and refunds, and communicate with you about your purchase. This processing is generally necessary to perform our contract with you or to take steps at your request before entering into a contract.
Customer Service
We use your information to respond to enquiries, complaints, returns and other requests. Depending on the circumstances, this processing may be necessary to perform our contract with you, comply with our legal obligations or pursue our legitimate interests in providing effective customer service.
Legal Obligations
We may process and retain personal data where necessary to comply with applicable tax, accounting, consumer-protection, regulatory and other legal requirements.
Website and Business Security
We may process technical and usage information to operate our website, maintain security, prevent misuse or fraud, troubleshoot problems and protect our business and customers. Where applicable, this processing is based on our legitimate interests in operating and protecting our business and services.
Analytics and Website Improvement
Subject to your cookie choices, we may use analytics technologies to understand how visitors use our website and to improve its functionality, performance and customer experience. Where consent is required, these technologies will be used only after you have provided your consent.
Marketing
Where permitted by law, we may use your contact information to send you information about MOONĒA products, collections, offers or other news. Where consent is required, we will send such communications only after obtaining your consent. You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting info@moonea.eu. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
4. WHO WE SHARE PERSONAL DATA WITH
We do not sell your personal data. We may share personal data with trusted service providers where necessary to operate our website, fulfil orders and provide our services. These may include:
- Wix — our website and e-commerce platform, providing services such as website hosting, online store functionality, checkout, customer accounts and forms.
- Payment service providers — to securely process payments, manage transactions, prevent fraud and process refunds.
- DPD and DHL — where applicable, to arrange and complete delivery of your order.
- Professional and technical service providers — such as IT, website, analytics, communications, accounting and professional advisers where necessary.
- Public authorities — where disclosure is required by law or otherwise legally justified.
We share only the personal data reasonably necessary for the relevant purpose.
5. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside Lithuania or the European Economic Area. Where personal data is transferred outside the European Economic Area, we take steps to ensure that an appropriate legal transfer mechanism and safeguards are used where required by applicable data-protection law. These safeguards may include an adequacy decision adopted by the European Commission or appropriate contractual safeguards, such as Standard Contractual Clauses. You may contact info@moonea.eu for further information about safeguards applicable to relevant international transfers.
6. HOW LONG WE KEEP YOUR PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, accounting, tax and reporting requirements. Retention periods vary depending on the type of information and the reason it is processed.
- Order and transaction records may be retained for the period required by applicable accounting, tax, consumer-protection and other legal requirements.
- Customer-service communications may be retained for as long as reasonably necessary to resolve the relevant matter and maintain appropriate business records.
- Customer account information may be retained while your account remains active and thereafter where retention is necessary for legal or legitimate business purposes.
- Marketing information may be retained until you unsubscribe, withdraw your consent where consent is the applicable legal basis, or the information is otherwise no longer required.
When personal data is no longer required, we will delete or anonymise it as appropriate, subject to applicable legal requirements.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies necessary to operate the website, online store, checkout, security and other essential functions. With your permission where required, we may also use cookies and similar technologies for functionality, analytics and marketing purposes. You can manage your choices through the cookie consent controls available on our website. For further information, please see our Cookie Policy.
8. YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
- Access your personal data and obtain a copy.
- Rectify inaccurate or incomplete personal data.
- Request erasure of your personal data in certain circumstances.
- Request restriction of processing in certain circumstances.
- Data portability for certain personal data.
- Object to certain processing based on legitimate interests and to processing for direct marketing.
- Withdraw consent at any time where processing is based on your consent.
To exercise your rights, contact: info@moonea.eu
We may request information reasonably necessary to verify your identity before responding to your request. These rights are subject to the conditions and exceptions provided by applicable data-protection law.
9. COMPLAINTS
If you have concerns about how we process your personal data, please contact us at info@moonea.eu so that we have an opportunity to address your concerns. You also have the right to lodge a complaint with the competent data-protection supervisory authority.
In Lithuania:
State Data Protection Inspectorate
Valstybinė duomenų apsaugos inspekcija (VDAI)
L. Sapiegos g. 17
LT-10312 Vilnius
Lithuania
10. SECURITY
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. However, no method of transmitting or storing information electronically can guarantee absolute security.
11. CHILDREN
Our website and products are not directed at children for the purpose of collecting their personal data. We do not knowingly seek to collect personal data from children for marketing purposes. If you believe that a child has provided personal data to us inappropriately, please contact info@moonea.eu.
12. AUTOMATED DECISION-MAKING
We do not currently make decisions that produce legal or similarly significant effects on you based solely on automated processing of your personal data. If this changes, we will provide the information required by applicable data-protection law.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy information before providing personal data to them.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable legal requirements. The current version will be published on this page with the updated revision date.
15. contact
The data controller responsible for your personal data is: Moonea, MB Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania, email: info@moonea.eu Moonēa is the customer-facing brand operated by Moonea, MB. for questions about this privacy policy, the processing of your personal data or the exercise of your data protection rights, please contact us at info@moonea.eu.